Customer Success Manager & SEO Expert

Join Semactic – The martech startup redefining the world of SEO! 😊

Location: Based in Belgium

This is an exciting time to join Semactic! We’re in an acceleration phase (over 100 sites managed thanks to the platform) and are aiming for ambitious goals to position Semactic as the benchmark SEO solution in Belgium, France and Europe.

You will have the opportunity to play a key role in our growth, both in Belgium and internationally, while developing your skills and taking on significant responsibilities.

Become the European leader in SEO enablement software

At Semactic, we’re building a magnificent innovation, bringing together the best of marketing, SEO and technology. Since our launch in March 2020, we’ve been committed to making SEO accessible to everyone, from experts to novices. Every day, we support different types of businesses and renowned brands such as the Red Cross, Medi-Market, Daikin, Maniet, Baobab,…Thanks to our software and dedicated experts, they achieve unprecedented results and stay constantly up-to-date with new SEO trends.

More fundamentally, our mission at Semactic is to enable everyone to fully embrace the digital age and significantly amplify their impact, both as companies and as individuals.

For more information, visit semactic.com

As a Customer Success Manager & SEO expert, you’ll be at the forefront of helping our customers achieve unprecedented SEO results. You’ll work as part of a team of talented SEO Customer Success Managers, passionate about content, data and the constant evolution of the industry.

Being a SEO Success Manager at Semactic means :

• Understand your customers’ challenges, their competitive environment, their users’ searches and typical customer journeys.
• Carry out the analyses and define the strategies required to launch your customers’ projects, according to their needs (the “set-up” phase): technical SEO audit, advanced semantic analyses, definition of an optimized site structure, etc.
• Help them define their objectives and success metrics, and ensure that they are using Semactic effectively.
• Provide them with optimal, proactive support through the platform and regular exchanges (usually by videoconference): onboarding, project follow-up, recurring calls, etc.
• Efficiently combine your SEO expertise and the use of the Semactic platform to help your customers achieve significant SEO growth.
• Closely monitor customers’ use of our platform and provide them with regular advice, insights and strategies to improve their SEO results.
• Build strong relationships with them, positioning yourself as a trusted advisor and SEO strategy leader
• Identify opportunities to increase your clients’ organic traffic and revenue through proactive analysis of SEO results and implementations
• Regularly monitor SEO trends and identify opportunities for our customers, the Customer Success Management team and Semactic in general.
• Contribute to SEO-related content: white papers, blog articles, Linkedin posts, videos…
• You are the voice of our customers, providing regular feedback to the Marketing and Product team and identifying upsell opportunities for your customers.

You’re the right person for us if you

• At least 3-4 years’ experience in SEO, in agency or in-house (or even better, both!)
• Solid experience in SEO, both technical and semantic, with a proven track record in audits, semantic analysis, site migration and content strategies
• Sound knowledge of the latest SEO trends and developments
• Good command of tools such as Google Analytics, Google Search Console, Screaming Frog, Semrush and other tools/technologies to enable you to develop and monitor advanced SEO strategies
• A perfect command of French or Dutch and a good command of English (essential); knowledge of another national or European language would be a serious asset
• A passion for customer relations and finding solutions
• Excellent organizational skills: ability to prioritize tasks, meet deadlines and achieve concrete results.
• A constant desire to learn and challenge yourself to progress every day.
• A Master’s degree in management, marketing or communications, or equivalent experience in a field relevant to the position (your personality and background are more important to us than your studies).
• You’ve already heard of Semactic and can’t wait to adopt our solution 🙂

Why Semactic?

We offer:

• A dynamic, flexible working environment where you have the space to grow, take on responsibility and contribute to our international expansion.
• A “flat” corporate culture, where all ideas are taken into account and initiative encouraged.
• A great working atmosphere. Teambuildings and afterworks on the program 😊
• Regular training (conferences in Belgium and abroad, online training, etc.) to help you develop your skills.
• A competitive salary, in line with the market
• Health insurance (Alan – you’ll see, it’s great)
• A pleasant working environment, in the center of Nivelles (literally a stone’s throw from the square and its beautiful collegiate church, and an 8-minute walk from the station😊) while having the flexibility to work from home 2 days/week

Join our team now and contribute to our success!